Returns / Exchange Policy
Items can be returned within 30 days of delivery for an exchange (Australian customers only), gift card or refund. This includes sale items.
Items must be received in original condition – unworn, unwashed, with all tags still attached.
For hygiene reasons cosmetics, earrings and undergarments cannot be returned.
All swimwear returns must have their hygiene seal intact.
We process all returns within 2 business days of receiving your items. We will send you an email with the details of your processed return.
Please email firstname.lastname@example.org if you believe your product is damaged or faulty. We will treat this with the highest of priority.
If you have paid original postage to receive your order and a return is made then this is non refundable.
Customers shopping from outside of Australia are required to pay for their return shipping costs.
Exchanges means you are able to return your parcel back to us if you choose a store credit or exchange. Exchanges must be sent back within 14 days of receiving the item.
Exchanges are available for Australian based customers only.
If you choose a store credit or exchange you will be charged for the return shipping label however your return shipping will be free!
Due to the popularity of our range we cannot guarantee that we will have the requested size in stock to exchange. We cannot set items aside for exchanges.
Any exchanges requested that we do not have in stock will automatically be issued as a store credit or refund.
We can only offer an exchange of size. If you wish to exchange for a different item, you can return for a gift card and use this to place a new order once issued. Alternatively you can return for a refund and place a new order right away for the items you wish to receive instead.